Terms & Privacy
Find all documents relating to the privacy of our users in the below tabs:
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Get access to MacroActive’s views and procedures on the information collected from you.
List of Sub-Processors
This page lists third-party Sub-Processors that are authorised to process personal information for MacroActive’s services under the Terms and Conditions and/or the Data Processing Addendum
Technical and Organisational Measures
This Statement of Technical and Organisational Measures (“TOM”) is incorporated by reference into our Data Processing Agreement. It describes the minimum security standards that MacroActive (“we”, “us”, “our”) applies to the Subscription Services under the Terms and Conditions.
This notice is effective from 1st September 2021.
Who is MacroActive Limited?
MacroActive Limited is a company based in New Zealand. NZ Company Number: 5799550.
MacroActive’s Head Office is 50 Aitken Terrace, Kingsland, Auckland, 1021 New Zealand.
What personal information do we collect?
Any optional information is clearly highlighted, and you can utilise our services without providing this information.
This is the personal information that we collect:
Contacting us via Social Media
When you contact us via social media we collect information about your social media ‘handle’ used and the contents of your posting.
When you email us we will collect your email address and any contact information provided. We will also collect the contents of your email.
Becoming a trainer
When you wish to find out about becoming a trainer, we will ask you to provide basic contact information and your Instagram handle.
When you sign up as a trainer we will also collect your billing information.
When you utilise the platform, we will collect information about how you interact with our services and the actions you take.
Becoming a reseller
When you sign up as a reseller, we will ask you to provide basic contact information and your financial information.
We may collect statistical information about your visit to our website to help us improve it.
What personal information do others collect?
If you are seeking information about your information is collected and handled by your trainer when utilising the MacroActive products please refer to your trainer’s privacy notice.
A cookie is a piece of code that creates a file on your computer to track the pages that you view on our website.
Why do we collect your personal information?
We collect personal information for some or all of the following reasons:
- enable us to provide the services you have purchased
- support capacity planning
- comply with our legal obligations e.g., tax obligations
- provide information and marketing materials to you about our products and services
- provide content that you requested
- reach out to you to obtain your feedback about our products and services
- enable us to identify breaches of our terms and conditions
- answer your query
- identify potential trainers and resellers who may wish to utilise our services.
What legal basis do we have for processing your personal information?
We process your personal information because you’ve given us permission, and we need to process the information to provide the products and services you have requested and/or to fulfil our contract with you. We may also process your personal information to comply with the law e.g., our tax obligations.
Who else do we share your information with?
We utilise a number of sub processors to enable the provision of services to you. Personal information may be provided to these sub processors as part of delivery of the services.
We do not disclose your personal information to any other third party unless legally mandated.
How do we secure your information?
Your personal information is held in a controlled and secure environment. We use appropriate technical, organisational, and administrative security measures to protect any information we hold from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
Do we use automated decision making or profiling?
We do not use automated decision making or profiling.
How long do we keep your information?
We only keep your personal information for as long as it is required.
We will keep your personal information:
- Until we no longer have a valid reason for keeping it
- Until you request us to stop using it
- For as long as required by law e.g. we keep invoice information for 7 years to fulfil our tax obligations.
We will not use your personal information for any purpose other than those described in this notice and will comply with your right to deletion.
Where do we hold your information?
Your information may be accessed by our global team as required to provide services to you. We hold your personal information in the following locations:
- United States of America
- New Zealand
Wherever your information is held we ensure your rights are protected. We do this by:
- Holding information in Europe and countries with an adequacy decision (note New Zealand is one of these)
- Ensuring we have suitable legal contracts.
What are your rights?
How we protect your right
The right to be informed
We have published this privacy notice to keep you informed as to what we do with your personal information. We strive to be transparent about how we use your personal information.
The right to access
You have the right to access your information. Please email us if you want to access the personal information we hold about you.
The right to correction
If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. You can correct your information by emailing us.
The right to deletion
This is sometimes called ‘the right to be forgotten’. If you want us to delete all your personal information please email us.
The right to restrict processing
You have the right to ask us to restrict how we process your personal information. This means we are permitted to store the data but not further process it. If you want us to restrict processing of your information, please email us.
The right to data portability
We will allow you to obtain and reuse your personal information for your own purposes across services in a safe and secure way. Please email us if you wish to port your information.
The right to object
You have the right to object to how we process your personal information. If you wish to object please email us.
The right to withdraw consent
If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time. You can withdraw your consent by emailing us.
The right to complain to a Supervisory Authority
You have the right to complain if you feel that we have not responded to your requests to solve a problem.
How you can lodge a complaint
There are a few ways to lodge a complaint:
- With us directly, in writing, to
MacroActive Head Office
50 Aitken Terrace
- Or you can email our privacy team (firstname.lastname@example.org)
- With the New Zealand Office of the Privacy Commissioner.Information about how to lodge a complaint is available on the Privacy Commissioner’s website.
- If you are a European resident, you have the right to make a complaint to your Supervisory Authority.
Will this privacy notice change?
We may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.
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