macro-active

MacroActive Privacy Policy

This policy may be updated from time to time.

MacroActive reserves the right to change the provisions of this policy at any time. We will alert you of changes that have been made by indicating on the policy the date it was last updated. We encourage you to review this Policy from time to time to make sure that You understand how any Personal Information You provide will be used.


This policy references the MacroActive Terms & Conditions This policy includes the Definitions set forth in the MacroActive Terms & Conditions, which can be found at https://gettingstarted.macroactive.com/terms-and-condition


MacroActive processes personal data in two general contexts:

1) as a business engaging with clients, suppliers, prospects, and other stakeholders through a number of channels including its website, email, phone, webinars, advertising, and social media (“MacroActive as a Business”), and

2) as a provider of an online personalised nutrition and exercise software-as-a-service platform for personal trainers, coaches, nutritionists, chefs and influencers (“MacroActive as a Service Provider”). For clarity the privacy considerations are presented in each of these contexts.


1. MacroActive as a Service Provider

As a service provider MacroActive allows You to select from a large library of exercise and nutrition content to tailor Programs for use by your own clients, and/or upload videos and instructions relating to exercise and nutrition to distribute via your own branded application.

You own Your Data

The Data entered, or imported on instruction, by You remains Your property and MacroActive will not use nor make available for use any of this information without Your permission.


You control who has access to Your DataThe Data entered, or imported on instruction, by You is stored securely in a database, or electronic file system, and is only accessible to any person You have authorised to use the Service.


It is your responsibility to delete login credentials when they are no longer needed.


MacroActive monitors system usage

The Data entered, or imported on instruction, by You is stored securely in a database and is only accessible to persons You have authorised to use the Service. It is Your responsibility to keep Your password safe. MacroActive, MacroActive’s staff and MacroActive’s partners do not have access to Your password.


MacroActive may need to access some of Your Data to resolve system errors or to recreate scenarios to resolve support requests, however this will not be done without first obtaining permission from You.


MacroActive will need to access Your data as a whole for backup, system maintenance, integrity checking, and load-balancing purposes.


MacroActive staff and key commercial partners can access non-identifying and aggregated usage information and transaction volumes in order to better understand how our customers are using the Service so we can improve the system design and where appropriate have the system prompt users with suggestions on ways to improve their own use of the system.


Your data is sent securely across the Internet

MacroActive’s servers have SSL Certificates so all Data transferred between users and the Service is encrypted. However, the Internet is not in itself a secure environment. Users should only enter, or instruct the importation of, Data to the database within a secure environment. This means that Your browser must support the encryption security used in connection with the Service.


MacroActive does not store any credit card details

Your credit card details, and those of your customers, are encrypted and securely stored by payment processors to enable MacroActive to automatically bill Your credit card on a recurring basis. All credit card details are not stored by the Service and cannot be accessed by MacroActive staff.


Privacy policies of any optional third-party applications the service links to

You may optionally connect the Service to other applications using the services such as Zapier, email servers or services, external hyperlinks, or by installing integrations, add-ons and/or javascript code. If You do so then You are solely responsible for checking the Privacy Policy of any third-party applications the Service links to and satisfying Yourself that they meet Your needs.


Breaches and complaints

If MacroActive becomes aware that Your Data has been accessed by, or disclosed to, an unauthorised party, then MacroActive will notify You as soon as possible.

MacroActive will cooperate with investigations conducted by the Privacy Commissioner or other duly-authorised government privacy bodies.


If You suspect a breach of privacy please contact MacroActive’s Privacy Officer via email to privacyofficer@macroactive.com


Please read our Terms & Conditions
Use of the Service is subject to MacroActive’s Terms & Conditions, and this Privacy Policy should be read in conjunction with these Terms of Use. In the event of a conflict or disagreement between this Privacy Policy and the Terms of Use, the Terms of Use will prevail.


2. MacroActive as a Business

When You visit our website or engage in marketing activities such as events and webinars we may collect personal information from You.


What personal information do we collect?
Active Collection

We may collect certain information You voluntarily provide to us which may contain Personal Information. For example, when You fill out a form, submit a comment, or contact us by e-mail or other means.


Automatic Collection

When You visit our website, some information is also automatically collected, such as Your Internet Protocol (IP) address, Your operating system, the browser type, the address of a referring web site, and Your activity on the Sites. We treat this information as personal information if we combine it with or link it to any of the identifying information mentioned above. Otherwise, it is used in the aggregate only (non-identifying).


MacroActive uses cookies on our website. Cookies are small files stored on Your device, which we use to collect standard Internet log information and visitor behaviour information to enhance Your user experience. You can change your browser settings if you do not wish to accept cookies, though doing so may limit the functionality of this website. Please see our Cookie Policy for more detailed information. 


Your Rights

You can unsubscribe from any marketing communication by following the unsubscribe instructions contained in the communication (usually in the footer section), or send Your request to privacyofficer@macroactive.com


Under the European General Data Protection Regulation (also know as “GDPR”) You also have rights which include: knowing what personal data we hold about You; asking us to correct any personal data we hold about You; and asking us to delete or restrict any personal data we hold about You. You can exercise these rights by sending an email to MacroActive’s Privacy Officer at privacyofficer@macroactive.com